| Motor claim procedures depend on whether your insurance
cover is a Comprehensive Cover or a Third Party Cover. |
| |
| A. Third Party Cover |
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| 1. |
Complete and submit claim form with :
| a. |
The copy of driver's driving license. |
| b. |
The copy of driver's I.D. Card. |
| c. |
Copy of Vehicle Registration Document (both sides). |
| d. |
If driver has over 2 years' driving experience, please provide
supporting documents. |
|
| |
| 2. |
Do not admit any liability without the insurer's prior
consent. |
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| 3. |
Submit any writ of summons/letters from any third
parties to the insurer as soon as possible. |
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| 4. |
If the accident involves third party bodily injury,
make sure you have reported the case to the police and let the insurer
have the police reference number for making inquiries. |
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| B. Comprehensive Cover |
| |
| 1. |
If the accident involves third party property
damage or bodily injury only :
|
| |
| 2. |
If the accident involves own damage to
your (the insured) vehicle :
| a. |
Complete and submit claim form with :
| - |
The copy of driver's driving license. |
| - |
The copy of driver's I.D. Card. |
| - |
Copy of Vehicle Registration Document (both sides).
|
| - |
If driver has over 2 years' driving experience,
please provide supporting documents. |
|
| |
|
| b. |
Submit all relevant documents you receive concerning the
claim. |
| |
|
| c. |
Sign a Letter of Authorization to enable the insurer to
obtain the drivers' statement. |
| |
|
| d. |
Inform your mortgagee about the accident if your car is
under mortgage. |
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|
| e. |
Get a repair quotation from the repairer. The repair quotation
must be submitted to and approved by the insurer before any
repairing commences. |
| |
|
| f. |
After receiving the repair quotation, the insurer will appoint
a motor surveyor to access the quotation.
|
| |
|
| g. |
The Company will instruct the repairer to commence repair
works upon receipt of the survey report. |
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|
| h. |
After the repair work is completed, you have to sign a ˇ§Discharge
Formˇ¨ to the repairer to take delivery of the vehicle. |
|
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| If it is the Other party's fault :
|
| |
| - |
In case of vehicles in collision, if
it is the other party's fault, not yours, do claim the other party's
insurer instead of yours. In this way, you can obtain compensation
without affecting your No Claim Bonus. |
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